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Hello Licensees, I have amended the Vulnerability Policy previously created for my clients to enhance their customer safety profile. It is a template and you will probably want to amend it to suit your particular business. It is important that staff are made aware of what they should do if a customer is or seems to be vulnerable. Do check with you licensing lawyer who will advise you
Vulnerability Policy for NAME of PREMISES
Statement re Duty of Care
We recognise we have a general duty of care with regard to the safety and wellbeing of all our customers, staff, suppliers and others who from time to time access the premises at all times they are within the premises.
To enhance and expand the understanding of the duty of care we have adopted this vulnerability policy
For their safety patrons are monitored by staff who are trained to spot vulnerable persons and to assist where required
Definition of Vulnerable Person
Vulnerable persons are persons, who for any number of reasons are unable to look after themselves or whose risk of coming to harm, either physically or emotionally is increased as a result of their
- Intoxication or Substance Misuse
- Illness or medical condition
- Mental Health Issues
- Gender – risk of sexual exploitation/stalking
Duty of Care & Reducing Risk Factors
- All staff are aware that they have a Duty of Care to patrons and to others
- All staff have been made aware of their responsibility when dealing with a person who is /may be vulnerable.
- All staff are instructed to be vigilant and observe customers for any signs of vulnerability.
- All staff understand what could make a person vulnerable.
- All staff are made aware of potential predatory behaviour.
Actions To Be Taken If Staff Aware of Vulnerable person
- All staff are aware they should to refer the matter to a responsible person e.g. their line manager and/or security if security personnel engaged on premises
- All staff are aware they should try to identify whether the vulnerable person is with a group or other friend and advise responsible person in first instance
- All staff advised to try to identify the cause of the symptoms, i.e. drink or drugs, illness, fear
- All staff advised to assess age of patron if applicable.
- All staff advised to be patient, listen & believe a complainant of harassment.
- All staff advised to phone police / or ambulance if required for assistance
- All staff advised to record details of incident in incident log book
- All staff advised how to assist people re mechanism of Ask Angela